Our products are guaranteed 100%. If you are not completely satisfied with any product, you may return it to us within 7 days of receipt for a refund, exchange or credit. This guarantee does not apply to any product that has been altered, damaged, marked, or misused. This guarantee excludes all special teas in wet or dried form. Please obtain authorization prior to authorization.We will not be responsible for products that are damaged during the return process. Please be careful to pack against damage while in transit, also include reason for return.